Shipping Policy



SHIPPING OPTIONS AND DELIVERY TIME ESTIMATES


Please allow 7-10 business days for order processing and production. For delivery the number of estimated days is listed below, depending on the shipping method selected. (Any orders placed after 5pm Monday to Friday Brisbane Australian Eastern Standard Time please allow one additional business day for processing.) All Orders after 5pm on Friday will be processed on the following Monday. Please
remember to exclude and allow extra days for national and state public holidays
for processing, production and delivery estimates.


  • Brisbane : 2 day
  • QLD Country : 3 days
  • Sydney : 3 days
  • NSW Country : 5 days
  • Melbourne : 2-4 days
  • VIC Country : 2-5 days
  • Perth : 6 days
  • WA Country : 6-8 days
  • Adelaide : 3-5 days
  • SA Country : 3-6 days
  • ACT : 2-4 days
  • NT : 4-6 days
  • TAS: 5 days

SHIPPING

All shipping will originate from Brisbane, Australia. Flat Rate Shipping Australia wide.

STREET ADDRESS OR P.O. BOX?

Your nominated destination needs to be a street address rather than a post box as this is a courier stipulation. 

TRANSIT TIME?

Our turnaround time is currently approximately 7-10 business days. Please refer to the list below for transit time and bear in mind additional time will be required for delivery if you reside in a remote location.

  • Brisbane : 2 days
  • QLD Country : 3 days
  • Sydney : 3 days
  • NSW Country : 5 days
  • Melbourne : 2-4 days
  • VIC Country : 2-5 days
  • Perth : 6 days
  • WA Country : 6-8 days
  • Adelaide : 3-5 days
  • SA Country : 3-6 days
  • ACT : 2-4 days
  • NT : 4-6 days
  • TAS: 5 days

CHRISTMAS 2020 SHIPPING DEADLINES 

Due to increased volume of orders, COVID-19 restrictions and shipping delays (see below), we strongly recommend orders are placed in line with the dates in the table below if required by ChristmasAfter this date, it is possible your order will not arrive by 25th December.

Due to the current economic situation and major delays to shipping, 2020’s Online Christmas Shopping period is bigger and busier than ever! With that in mind, we strongly recommend that you plan your Christmas Shopping earlier than usual this year to ensure you are not disappointed.

Unfortunately, we cannot guarantee Christmas Delivery and strongly advise you refer to the table below with regards to delivery times and recommended order dates.

State / Location

Christmas OrdersRecommended Cut-Off Date for Christmas
QLD: Brisbane MetroAllow 4 Days for deliverySunday 6th December
QLD: CountryAllow 6 Days for deliveryFriday 4th December
NSW: Sydney Metro Allow 6 Days for deliveryFriday 4th December
NSW: CountryAllow 10 Days for deliveryTuesday 1st December
VIC: Melbourne MetroAllow 4-8 Days for deliveryFriday 4th December
VIC: CountryAllow 4-10 Days for DeliveryTuesday 1st December
WA: PerthAllow 12 Days for DeliveryTuesday 1st December
WA: CountryAllow 12-14 Days for DeliveryTuesday 24th November
SA: Adelaide MetroAllow 6-10 Days for Delivery Tuesday 1st December
SA: CountryAllow 6-12 Days for DeliveryTuesday 1st December
ACTAllow 4-8 Days for DeliveryFriday 4th December
NTAllow 8-12 Days for Delivery Tuesday 1st December 
TASAllow 10 Days for DeliveryTuesday 1st December


PROTECTION?

Our canvas prints may not be as fragile as glass framed prints but they are still breakable so we take care to ensure your print is well packaged to avoid any damage through handling during transit. All prints are wrapped securely and for oversize prints a strong backing board is placed against the front of the canvas to protect the canvas.
We guarantee that your order will arrive in perfect condition based on the sizes we offer to freight. To maintain a perfect delivery condition, we have capped the size of the products we will send based on normal delivery channels. We do however have much larger sizes available and can arrange special shipping based on your location and the size required. If you are interested in ordering large canvas prints of either our art range or your photos on canvas please call our factory on (07) 3393 2880 to discuss your individual requirements.


PICK UP?

If you would prefer to collect your order from our Brisbane factory, just choose the picking up option when you check out and then naturally you will save as there will be no shipping cost. Your order can be collected from 73 Ipswich Road, Woolloongabba in Brisbane.






We Accept

Contact Us

The Canvas Art Factory
73 Ipswich Rd,
Woolloongabba,
QLD, 4102
AUSTRALIA
Phone: (07) 3393 2880
Email: info@canvasartfactory.com