Return Policy




The Canvas Art Factory is committed to supplying high quality canvas reproductions and will do everything in it’s power to ensure their customers are happy with their purchase.
If a customer receives a delivery from a delivery driver and is asked to sign for receipt of delivery, but the customer can see that the packaging has been damaged (which may mean the product has also been damaged), then the customer should not sign their acceptance of the goods in such damaged packaging.



If your order arrives damaged or you believe the workmanship is faulty we ask that you provide a photograph of the damaged goods and e-mail this to us on orders@canvasartfactory.com for assessment. If the damage has occurred in transit or we deem the fault to be a manufacturing error your order will be reproduced. We will also ask that the damaged/faulty order is returned to the factory, with additional tape covering the damaged area of the parcel, therefore it is imperative that you keep the original packaging.



If you receive a delivery from a delivery driver and are asked to sign for receipt of delivery, but you can see that the packaging has been damaged (which may mean the product has also been damaged), you should not sign for the goods. Your order will then be returned to us. Please contact us if this occurs for further advice.



If you have changed your mind and your order has commenced in our production process, or has been sent and/or received, you will not be eligible for a refund or replacement.